5 Female-Owned Brands With Excellent Customer Service

Hello Flash Squad!

As many of you know, the DERMAFLASH Team loves to recognize female entrepreneurs we admire and highlight their groundbreaking businesses. The following five women have not only changed the game in their respective industries, but have built brands that continue to raise the bar on what it means to deliver exceptional customer service!

These five industry disruptors—including our very own Founder and CEO—launched with the common promise of building authentic connections and offering amazing quality service as they developed solutions built on trust, value, and need.

(Listen to our founder’s heartfelt A-HA moment here.)

“Never put any kind of limitations on yourself, never think I can’t do this…because you can.”  —Dara Levy

DERMAFLASH—Dara Levy developed DERMAFLASH to bring at-home dermaplaning to women everywhere without the need for expensive visits to the medical spa. Recognizing that engineering a whole new beauty category with DERMAFLASH LUXE would generate questions and concerns, Dara based her business on properly educating the consumer on all things skin. Based on that education ingenuity, The DF Team takes a relatable and trustworthy “girlfriend” approach to customer service inquiries. Customers are encouraged to ask questions and address concerns so they feel empowered when using our exfoliation and resurfacing products.

Service Standouts: As a company for women, by women, DERMAFLASH places a high priority in connecting with each customer by listening, offering insights and providing solutions to help revolutionize their skin. DERMAFLASH also offers hassle-free returns with a 60-Day Money-Back Guarantee whereby returns are processed efficiently for unused and unopened products for a full refund of the purchase price.

Tory Burch— Tory Burch founded her namesake American lifestyle brand on kindness, embracing one’s ambition, and using the female voice for change. Aside from delivering  classic ready-to-wear clothes and accessories, Tory and her team offer an education program for small businesses via The Tory Burch Foundation to support and empower female entrepreneurs. Client services is equally as important offering Free of Charge 30 Day Returns and Exchanges and 10% off your first purchase.

Service Standouts: A couple of years ago, I had a Cinderella moment whereby a department store lost a Tory Burch flat of mine and would not replace the item. Feeling unfairly dismissed and very unhappy at being left with just one shoe, I called Tory Burch customer service and they quickly offered to exchange my remaining shoe for a gift card for the full retail value of both shoes! This positive exchange still warms my heart! (Image source: CNBC)

ThirdLove—Heidi Zak developed ThirdLove because she wanted to prioritize fit and comfort in undergarments and remove the embarrassing in-store fitting sessions. Heidi’s Fit Finder Quiz, Breast Shape Directory, and revolutionary solutions for half-cup sizes, allows women the gift of looking forward to putting on their bras each morning. Women feel attended to because ThirdLove’s buttery fabric comfortably flatters all shapes and sizes so every bra delivers a custom-perfect fit without that unflattering gape!

Service Standouts: ThirdLove offers a 60 Day Fit Guarantee allowing customers to wear and wash their bras to make sure they’re absolutely in love before committing. In addition, ThirdLove proudly donates gentle worn bras to women in need—truly believing fit always comes first! (Image source: ThirdLove)

Away—Co-founders Jen Rubio and Steph Kore began Away to bring thoughtful and stylish luggage direct to the consumer. Focusing on lightweight, statement-making, more affordable travel pieces—the company offers a free and easy, no questions asked, return policy. In addition, Away provides a Lifetime Limited Warranty guaranteeing your products with in-house repairs and replacements.

Service Standouts: Away offers a remarkable 100 Day Trial Period while reminding us that traveling around the world can take just 80 days…so that’s a pretty sweet deal! (Image source: Time.com)

Stitch Fix—Katrina Lake founded Stitch Fix, an online personal shopping service to provide busy women (and men) the ability to try on clothing and accessories at-home with the added bonus of a one-on-one personalized stylist. This try-before-you-buy concierge approach to online shopping allows everyone the fun and flexibility of being catered to like a celebrity.

Service Standouts Include: Offering a wide range of styles, sizes and offerings for different budgets, Stich Fix allows consumers to keep only the items they want and to ship the rest back free of charge. Additional thoughtful consumer conveniences include free delivery, returns, and zero subscription fees. (Image source: Harvard Business Review)

 

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