Anti-Diversion Policy

It is our policy to sell our DERMAFLASH products only on our website and via those retailers we have expressly authorized to sell our products. Products obtained from other sources may be counterfeit or otherwise compromised. Please help us ensure that any DERMAFLASH products you use are genuine, by purchasing our products only from our website or another seller we have authorized to sell our products.

Currently, we have authorized to sell our products on the websites and brick and mortar stores of Bergdorf Goodman, Neiman Marcus (as of February 15, 2016), Hudson’s Bay, Sephora, Macy’s, Nordstrom, Lovelyskin, Dermstore, Ulta, and the website and television distribution channels of QVC (as of February 2, 2016), LaPrima Shops, Dine & Dwell (as of June 2017). All other sellers are unauthorized and warranties will not be honored for purchases from these sellers. Unauthorized retailers may include any other department stores, flea markets, auction sites, grocery stores, drugstores, and discount establishments.

Should you see any DERMAFLASH products for sale by anyone other than our authorized retailers, or are not sure whether a particular retailer is authorized, please alert us immediately by emailing us at and let us know the name, city and state of the location offering our products.

Warranty Period

Our limited, 1-year warranty covers defects in materials and workmanship of your device as long as you purchased and used in the United States or Canada from an authorized retail partner or directly at

The limited warranty begins on the date of original purchase and expires one year later. The warranty period is not extended by any time period even if replaced by the Manufacturer, during the warranty period.

What to do if your DERMAFLASH® device stops operating during the warranty period?
If the hand piece has been fully charged and is loaded with a working contour edge, but not operating, or if the base fails to charge the hand piece contact our Consumer Service Department at 1-888-821-1289.